Privacy Policy

Last updated: May 16, 2025

Introduction

Unghosted ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this Privacy Policy carefully. By accessing or using our service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Sign up for our newsletter
  • Contact our customer support
  • Use certain features of our service that require personal information

This personal information may include:

  • Name
  • Email address
  • Phone number
  • Billing information
  • Company information

Email Data

When you connect your email account to our service, we process email metadata and content to provide our core functionality. This includes:

  • Email headers (sender, recipient, subject, date)
  • Email content
  • Email attachments
  • Contact information from your email accounts

We only access and process the minimum email data necessary to provide our services to you. Your email credentials are never stored on our servers.

Automatically Collected Information

When you use our service, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Usage patterns and interactions with our service
  • Referring URLs

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing your transactions and managing your account
  • Sending you technical notices, updates, and support messages
  • Responding to your comments and questions
  • Analyzing usage patterns to enhance user experience
  • Detecting, preventing, and addressing technical issues
  • Complying with legal obligations

We process your email data exclusively to provide the email automation and management features you request. We do not use your email content for advertising purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

Types of cookies we use:

  • Essential cookies: Required for the operation of our website
  • Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our website
  • Functionality cookies: Enable the website to provide enhanced functionality and personalization
  • Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Disclosure of Your Information

We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party vendors and service providers that perform services for us or on our behalf.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition.
  • With Your Consent: We may disclose your information for any other purpose with your consent.
  • Legal Requirements: We may disclose your information where required to comply with applicable law, governmental requests, judicial proceedings, or legal process.

We do not sell your personal information or your email data to third parties.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We regularly review and update our security measures to maintain the safety of your personal information.

Google Workspace API Data Usage

Unghosted integrates with Google Workspace APIs to provide our email automation and management services. We want to be explicitly clear about how we handle data obtained through these APIs:

  • No AI/ML Model Training: We do not use data obtained through Google Workspace APIs (including Gmail) to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models.
  • Limited Processing: Data accessed through Google Workspace APIs is only processed to provide the specific functionality you've requested (such as email automation, scheduling, and tracking).
  • Temporary Storage: We only store the minimum necessary information from your Google Workspace account to provide our services.
  • Secure Handling: All Google Workspace data is handled according to Google's API Services User Data Policy.

We only request the minimum necessary scopes required to provide our services. These include:

  • gmail.readonly: To read emails for display and analysis in our app
  • gmail.send: To allow sending emails from our platform
  • gmail.modify: To enable email organization features
  • gmail.labels: To manage email labels and categories

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access: You have the right to request copies of your personal information.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal information under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal information under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

California Privacy Rights

California residents have certain rights under the California Consumer Privacy Act (CCPA). This includes the right to:

  • Know what personal information is being collected about them
  • Know whether their personal information is sold or disclosed and to whom
  • Opt-out of the sale of their personal information
  • Access their personal information
  • Request deletion of their personal information
  • Not be discriminated against for exercising their privacy rights

To exercise your rights under the CCPA, please contact us using the information provided in the "Contact Us" section.

Children's Privacy

Our service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.

If you believe we have collected personal information from a child under 16, please contact us using the information provided in the "Contact Us" section.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: